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TERMS AND CONDITIONS (ACCOMMODATION):

Trexx Travel & Tours and the Suppliers are entitled at their discretion to refuse and/or decline to accept any booking or reservation placed through the Reservation Service. You are responsible for your travel planning and any bookings or reservations made based on such planning. The Reservation Service will not be held liable nor entertain a refund of any nature should you book or reserve a Travel Product that is not suitable. Unless otherwise stated, all bookings or reservations are non-exchangeable and non-transferable.

Reservations
All Hotels posted on the Reservation Service and / or the website are offered by independent Supplier and are subject to their terms and conditions and the availability of the Hotel. Trexx Travel & Tours does not independently verify the accuracy and quality of the information and does not guarantee its accuracy, completeness or adequacy. Trexx Travel & Tours shall also not be responsible or liable for: -

1. Overbooking, misinformation or mishandling of any booking/reservation or booking by the Supplier; or
2. Mishandling, non-delivery of Travel Products by the Supplier or fulfillment providers;
3. Any damage or loss to your personal property or personal injury howsoever sustained or caused.

Credit Card Validity
You are required to submit your credit card details accurately, including but not limited to, your name on the credit card, the issuing bank and such other authentication mark required by the Reservation Service as requested. Trexx Travel & Tours reserves the right to reject or not honour your reservation, notwithstanding that the amount is charged for your puchase on your credit card, if any of the card details provided by you upon your reservation is erroneous or if fraud is suspected.

Force Majeure
Trexx Travel & Tours shall not be liable for damages of any kind arising out of unforeseen circumstances or circumstances beyond Trexx Travel & Tours control.

Confirmation of Reservation
Once you have made your payment for your reservation, you must print the service voucher showing the details of the reservation. You will also receive an automated email confirmation via the email address provided by you. You must ensure all the details contained in it are correct, accurate and complete. The voucher must be presented at the hotel reservation desk. Notwithstanding the above, if for any reason whatsoever you do not receive an email confirmation from us upon the submission of your reservation request, you are solely responsible to immediately check the status of your reservation.

Refund and Cancellation Policy
1. Refund (if any) shall be made in the same currency paid by you upon reservation through your credit card company in due course and due process. Any losses incurred due to currency exchange rates shall be borne by you. You will be referred to the corresponding refund policy upon notification of your booking confirmation.
2. Cancellation Policy may vary from one product or services to another. You will be referred to the corresponding cancellation policy upon notification of you booking confirmation.

Special Requests
1. Requests to hotels such as non-smoking, adjoining rooms, late check-out, will be passed on but cannot always be confirmed or guaranteed.
2. Rooms are held till 1800 hours daily (local time of hotel) and will be released by the hotel if there is no request for late check-in (room to be held later than 1800 hours) and Trexx Travel & Tours shall not be responsible for such release of booking.

Rates Validity
Rates displayed in the currency requested are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Rates changes are also due to dynamic pricing practices by hotels and service providers. However, once a booking has been created, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking.

Peak Season
1. During peak season, certain hotels and service providers may require a full payment for services upon confirmation made payable 7-days prior to check-in / departure
2. Cancellation fee will apply in relation to each hotel booked during peak season. In the event that a hotel / service provider should charge a cancellation fee of more than one night, this charge shall become payable by you.

Applicable Rates
You can only book services according to the country page where you are local resident or a citizen. Hotel reserves the right to impose surcharges due to incorrect nationality from booking record during check-in.

Legality
Not withstanding the place or country in which a course of action arises, it is expressly agreed hereto that all causes of actions shall at all times be commenced within the jurisdiction and territory of Malaysia. All terms are governed by and construed in accordance with the laws of Malaysia. Any claims, legal proceeding or litigation arising in connection with the service will be brought solely in Malaysia, and you consent to the jurisdiction of such courts.